Complaints Procedure
I am committed to handling all complaints promptly, professionally, and in a respectful, non-confrontational manner.
Step 1
You can raise a complaint by telephone or email.
In the first instance, please contact me directly to explain your concerns. I will aim to resolve the issue as quickly as possible.
If the matter cannot be resolved immediately, I will respond to you by phone or email within one working day.
You can contact me on 07521 232697 or by email at info@fairfieldsupport.co.uk.
Step 2
If you feel that your concern has not been resolved satisfactorily, you may submit your formal complaint in writing or via the contact form on the website, including your name and contact details.
I will review your complaint fully and provide a detailed response by email or letter within three working days.
Further Support
If you remain dissatisfied with the outcome, you may wish to raise your concerns with your funding body. I can provide contact details on request.
Alternatively, you may wish to speak with your Disability Adviser, Needs Assessor, or funding body to discuss your support further.